HOW TO INITIATE A RETURN
All returns must be requested within 30 days of the received date in unused, pristine condition with original packing and all parts inside.
- Sign in to your account to find “My Orders” and choose the order you need to return.
- Contact our customer service by email firstname.lastname@example.org
with order information and clear product photo, indicate the reason, condition, resolution.
- We will reply as soon as possible with your inquiry, requirement, or complaints.
- If it goes with the return process, please print the return label* and securely tape it on the outside of your return package.
- Arrange your return package with your local post office and we will process your refunds/exchange as soon as we received the return.
Email your full name, tracking number, order number (very important) to our email address. Returns cannot be processed without this information.
In case you are not able to print out the RMA form, as an alternative option, please attach a paper inside the return parcel with your order information (your order number and email address are mandatory), your requirements for return or exchange, and other comments, if there are any, on the paper.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, usually within 3-5 business days.
1.For the following items, generally you do not need to return the items back and we can issue the refund and send you the replacement without any fee, such as:
② damaged or shattered when it arrives
③Defective within the guarantee period(30 days for quality reason-non customer caused).
2.For subjective reasons, customers need to pay for the cost of shipment, we will deduct it from the refund amount.
①Items damaged by customer
②Size mismatch or any other subjective reason(please read our product page carefully before purchasing in order to avoid the trouble of exchanging which may influence the process of your renovation).
3. Items must be returned undamaged with all original parts packed. We do not accept a returned item that's damaged, incomplete or altered in any way.
4. Please print out the RMA packing slip and enclose it in the return package, or any delay we will be out of responsibility.
Can I cancel my order?
Unfortunately, we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may like it. To cancel your orders that have not been shipped out, please contact our customer service team via email@example.com
When will I be refunded?
- Please kindly note that the refund for the item will be based on the actual price you paid to us. The actual price will be affected by the discount or promotion, coupon code, points and so on you have applied at the time when you purchased.
- For a refund, it will be issued to your original payment method within 3 to 5 business days of receipt of your item(s) or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
When will the exchanged items be shipped out?
For exchange, the new items will be processed within 3 business days of receipt of your item(s). And for the estimated shipping time, please refer to the shipping time for the normal orders.
I need to return or exchange, but it's been over 30 days. What should I do?
Generally, we do not accept the return or exchange that is overdue. So please unwrap the box as soon as you received to check the quality. If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.
Where can I return?
Note: Please make sure that you will return the package to our agreed return address. Or it will affect the processing of your return.
If you have any questions or concerns, please do not hesitate to contact us.
We would love to hear from you, contact us on:
Phone Number: （+86）186 0502 9155
Bussiness Time: Mon-Fri 8:00 AM - 6:00PM ET
Adress: 4th Floor, No. 128 Hong Tangtou 1st Road, Tong'an, Xiamen, Fujian, China.