FAQS

WHAT’S MY ORDER STATUS?

You can log in and view order status and tracking on the My Dashboard page under recent orders. If you checked out as a guest, you can email us at

support@briidea.com and we’d be happy to provide you an update.

How Long Does Shipping Take?

Average shipping time is about 2 to 7 working days. Your tracking number will be updated 0-1 days after your order has been shipped.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Briidea reserves the right to deny any return request.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account)

WHEN WILL I RECEIVE MY REFUND?

Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.